Terms of service

Terms of Service

Last Updated: September 19, 2026

Welcome to Snugglepaw.us. These Terms of Service ("Terms") govern your access to and use of the Snugglepaw website, including browsing our website, creating an account, placing orders, and purchasing our products.

By accessing or using our website, you agree to be bound by these Terms and our related policies. If you do not agree with these Terms, please do not use our website or place an order.

1. About Snugglepaw

Snugglepaw operates an online store offering furniture and home products, including sofas, loveseats, recliners, beds, bedroom furniture, living room furniture, and other home furnishings.

Our website is intended primarily for customers located in the United States.

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use our website or place an order.

If you are purchasing a product on behalf of another person or organization, you confirm that you have the authority to do so.

3. Use of Our Website

You agree to use Snugglepaw.us only for lawful purposes.

You must not:

  • Use the website for fraudulent, unlawful, or unauthorized purposes

  • Provide false, inaccurate, or misleading information

  • Attempt to gain unauthorized access to our website, accounts, systems, or databases

  • Interfere with or disrupt the operation of our website

  • Introduce viruses, malicious code, or other harmful technology

  • Use automated systems to collect information from our website without permission

  • Copy, reproduce, modify, or distribute website content without authorization

  • Attempt to circumvent website security or access restrictions

  • Use our website in a manner that may harm Snugglepaw or other customers

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

4. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, information may occasionally contain typographical errors, inaccuracies, outdated information, or omissions relating to product descriptions, prices, availability, specifications, or other content.

We reserve the right to correct errors and update information at any time without prior notice.

5. Product Information

We make reasonable efforts to accurately describe and display our products.

Product photographs are provided for illustration and may vary slightly from the actual product because of lighting, photography conditions, manufacturing variations, or individual device and screen settings.

Product dimensions and specifications are provided as a guide. Minor variations may occur.

Customers should review product dimensions, materials, colors, specifications, and other available information before placing an order.

6. Furniture Assembly and Installation

Some products may require assembly.

Customers are responsible for carefully following the assembly instructions provided with the product.

We recommend that customers:

  • Review all assembly instructions before beginning

  • Confirm that all parts and hardware are present

  • Use appropriate tools

  • Follow the recommended assembly sequence

  • Avoid modifying the product

  • Ensure the furniture is placed on a suitable and stable surface

Damage resulting from improper assembly, modification, misuse, neglect, or failure to follow product instructions may not be covered by our Return & Refund Policy.

7. Product Availability

Products displayed on our website are subject to availability.

We may change or discontinue products, product specifications, colors, materials, or other product details at any time.

If a product becomes unavailable after an order has been placed, we will make reasonable efforts to contact you.

If we cannot fulfill the order, we may cancel the affected item and issue a refund to the original payment method.

8. Creating an Account

Certain features may allow you to create an account.

You are responsible for providing accurate information and keeping your account information up to date.

You are also responsible for maintaining the confidentiality of your account credentials and for activity that occurs through your account.

Please contact us promptly if you believe your account has been accessed without authorization.

9. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order confirmation email confirms that we have received your order. It does not necessarily mean that the order has been finally accepted or that the products are available for shipment.

We reserve the right to refuse, limit, or cancel an order for reasonable reasons, including:

  • Product availability

  • Pricing or listing errors

  • Incorrect product information

  • Suspected fraud or unauthorized transactions

  • Incorrect or incomplete customer information

  • Shipping restrictions

  • Unusual or excessive purchasing activity

  • Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to accommodate requests received before an order enters processing or shipment.

Once an order has been processed, packed, or shipped, we may not be able to cancel or change it.

In such cases, the order may need to follow our Return & Refund Policy.

11. Prices

All prices are displayed in U.S. dollars unless otherwise stated.

Product prices, discounts, promotions, and availability may change at any time.

A price displayed on the website may occasionally contain an obvious error. If an order contains a significant pricing error, we reserve the right to contact you before fulfilling the order or cancel the affected order and provide an applicable refund.

12. Payment

We accept payment methods made available through our checkout.

Payment information is processed through third-party payment providers and is subject to their applicable terms and privacy policies.

You represent that you have the legal right to use the payment method provided for your purchase.

If a payment cannot be authorized or completed, we may delay or cancel the order.

13. Taxes

Applicable sales taxes and other charges will be calculated and displayed during checkout when required.

The amount of taxes may depend on the shipping destination and applicable laws.

14. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Most orders require approximately 1–3 business days for processing, followed by an estimated 3–7 business days for standard transit.

Large and oversized furniture, including sofas, loveseats, recliners, beds, and other large products, may require specialized shipping or freight delivery and may have different delivery times.

Estimated delivery dates are provided for guidance and are not guaranteed dates.

Delivery may be affected by weather, carrier delays, holidays, transportation disruptions, incorrect addresses, remote delivery locations, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

15. Large and Oversized Furniture Delivery

Certain furniture products may require special delivery arrangements because of their size or weight.

The carrier may contact you to arrange delivery or provide a delivery window.

Customers may be responsible for ensuring that the delivery location can safely accommodate the furniture, including doorways, hallways, elevators, stairways, and available space.

Unless specifically stated otherwise on the applicable product page or at checkout, standard delivery does not necessarily include room-of-choice placement, assembly, installation, removal of existing furniture, or disposal of packaging.

16. Damaged or Incorrect Orders

Customers should inspect packages and products upon delivery.

If an item arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

For damaged or incorrect furniture, we may request photographs of:

  • The product

  • The shipping box

  • The packaging materials

  • Any visible damage

  • Product labels or shipping labels

We may use this information to investigate the issue with our fulfillment or shipping partners.

Please do not discard damaged packaging until we have reviewed the issue when possible.

17. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible returns generally must be requested within 30 days of delivery.

Furniture must generally be returned in an unused and resalable condition with applicable original packaging, accessories, hardware, and other included items.

Because furniture can be large or oversized, special return arrangements may apply.

Customers should contact us before returning any product.

18. Customer Responsibility for Product Use

Customers are responsible for using products in accordance with their intended purpose and any instructions provided with the product.

Products should not be modified, overloaded, improperly assembled, or used in a manner inconsistent with their intended design.

Customers should inspect furniture periodically and stop using a product if they identify a condition that could reasonably create a safety concern.

19. Intellectual Property

All content available on Snugglepaw.us, including but not limited to:

  • Brand names and logos

  • Product photographs

  • Product descriptions

  • Text

  • Graphics

  • Designs

  • Icons

  • Page layouts

  • Website features

  • Software

  • Other original materials

is owned by Snugglepaw or its applicable licensors and is protected by applicable intellectual property laws.

You may view and use the website for personal shopping purposes.

You may not reproduce, distribute, modify, publish, transmit, sell, or commercially exploit our content without prior written permission.

20. Customer Reviews and User Content

Customers may have opportunities to submit reviews, photographs, comments, feedback, or other content.

By submitting content, you represent that:

  • The content is truthful and based on your experience

  • You have the right to submit the content

  • The content does not violate another person's rights

  • The content does not contain unlawful, threatening, fraudulent, or misleading material

  • The content does not contain malicious software or harmful code

To the extent permitted by applicable law, you grant Snugglepaw a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and publish submitted content for legitimate business purposes.

We reserve the right to remove content that violates these Terms or applicable law.

21. Promotions and Discounts

From time to time, Snugglepaw may offer promotional codes, discounts, or special offers.

Promotions may have additional terms, expiration dates, product exclusions, minimum purchase requirements, or other conditions.

Promotional offers cannot be combined unless expressly stated otherwise.

We reserve the right to correct errors, modify, or discontinue promotions when reasonably necessary.

22. Third-Party Services

Our website may rely on third-party services for payment processing, shipping, analytics, advertising, customer support, website hosting, and other functions.

Third-party services operate according to their own terms and privacy policies.

Snugglepaw is not responsible for the independent actions, content, availability, or policies of third-party services.

23. Third-Party Links

Our website may contain links to websites operated by third parties.

These links are provided for convenience and do not necessarily mean that Snugglepaw endorses or controls those websites.

We are not responsible for third-party website content, availability, security, or privacy practices.

24. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, how information may be shared with service providers, and the choices available to customers.

25. Website Availability and Errors

We make reasonable efforts to keep Snugglepaw.us available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable because of maintenance, technical issues, updates, security measures, third-party service interruptions, or circumstances beyond our reasonable control.

26. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that:

  • The website will always operate without interruption

  • Website information will always be completely accurate or current

  • The website will be free from errors or technical problems

  • The website will be completely secure

  • Products will always be available

Nothing in these Terms is intended to remove or limit any consumer rights or warranties that cannot legally be excluded.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Snugglepaw will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, inability to use the website, or purchase or use of our products.

Our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

28. Indemnification

To the extent permitted by applicable law, you agree to defend and hold harmless Snugglepaw and its service providers from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

29. Termination

We may suspend or terminate access to our website or certain services when reasonably necessary, including if a user violates these Terms, engages in fraudulent activity, or creates a security or legal risk.

Termination does not affect rights or obligations that arose before termination.

30. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

We encourage customers to review these Terms periodically.

Your continued use of Snugglepaw.us after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

31. Governing Law

These Terms are governed by the applicable laws of the State of Nevada and the United States, except where applicable law requires otherwise.

Any dispute will be handled in accordance with applicable law and the rights available to consumers in the jurisdiction where they reside.

32. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

33. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the terms governing your use of Snugglepaw.us and your purchases from our website, except where additional terms are expressly provided for a particular product or service.

34. Contact Us

If you have questions about these Terms of Service, your order, or our website, please contact us:

Website: Snugglepaw.us
Email: info@snugglepaw.us
Phone: +1 (775) 671-5286
Address: 913 Vassar St, Carson City, NV 89705-7141, United States

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday: Closed

We generally respond to customer inquiries within 1–2 business days.