Privacy policy

Privacy Policy

Last Updated: September 19, 2026

Snugglepaw ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using Snugglepaw.us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit our website or place an order.

Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Snugglepaw, we may collect information such as:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase information

  • Payment and transaction information

  • Account information, if you create an account

  • Customer service communications

  • Information you provide when submitting a return, refund, or product inquiry

  • Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to operate our website, process orders, provide customer service, and improve our services.

How We Use Your Information

We may use collected information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process payments and refunds

  • Provide order confirmations and shipping updates

  • Respond to customer service inquiries

  • Process returns and exchanges

  • Maintain and improve our website

  • Prevent fraud, abuse, and unauthorized transactions

  • Provide information about products, services, or promotions where permitted

  • Analyze website performance and customer interactions

  • Comply with applicable legal and regulatory requirements

Payment Information

Payments are processed through third-party payment providers.

Snugglepaw does not generally store complete credit or debit card numbers on its own servers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Shipping and Order Information

To fulfill your order, we may provide necessary information such as your name, shipping address, email address, and phone number to shipping carriers, fulfillment providers, and other service providers involved in delivering your order.

These parties receive only the information reasonably necessary to perform their services.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to provide essential website functions, remember preferences, understand website usage, and improve the shopping experience.

These technologies may collect information such as browser type, device information, pages visited, approximate location, referring websites, and interactions with our website.

You can adjust certain cookie settings through your browser. Disabling some cookies may affect the functionality of portions of the website.

Analytics and Advertising

We may use third-party analytics and advertising services to understand website traffic, measure marketing performance, and display relevant advertisements.

These providers may use cookies or similar technologies to collect information about interactions with our website and other online services.

We do not sell your personal information as a commodity.

Information Sharing

We may share personal information with trusted service providers when necessary to operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Website and hosting providers

  • E-commerce and technology service providers

  • Analytics providers

  • Customer support services

  • Fraud prevention and security providers

  • Professional advisors where reasonably necessary

We may also disclose information when required by law, legal process, court order, or government request, or when reasonably necessary to protect our rights, customers, website, or business.

Business Transfers

If Snugglepaw is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain transaction and business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

The length of time information is retained depends on the type of information and the purpose for which it was collected.

Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your personal information is used or shared

  • Opt out of certain marketing communications

  • Exercise other privacy rights provided by applicable law

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

Marketing Communications

If you subscribe to promotional emails or other marketing communications, you may unsubscribe at any time by using the unsubscribe link included in the message or by contacting us.

You may continue to receive transactional messages related to orders, payments, shipping, returns, or customer service even if you opt out of promotional communications.

Children's Privacy

Our website is intended for general consumers and is not directed toward children under the age required by applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Website: Snugglepaw.us
Email: info@snugglepaw.us
Phone: +1 (775) 671-5286
Address: 913 Vassar St, Carson City, NV 89705-7141, United States

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday: Closed

We generally respond to customer inquiries within 1–2 business days.