Refund policy

Return & Refund Policy

Last Updated: September 19, 2026

At Snugglepaw, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and process for returning furniture and home products purchased through Snugglepaw.us.

Return Period

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, please contact us before sending any product back. Returns sent without prior approval may not be accepted.

Return Conditions

To qualify for a return, the product should:

  • Be unused and in its original condition

  • Be free from stains, odors, pet hair, scratches, or other signs of use

  • Include original packaging, tags, accessories, hardware, manuals, and other included items when applicable

  • Not have been assembled, modified, altered, or damaged after delivery

  • Be accompanied by valid proof of purchase

For furniture that requires assembly, we recommend inspecting the product and confirming that everything is correct before completing assembly.

Products that have been assembled or used may not be eligible for a standard change-of-mind return if they cannot be returned in their original condition.

Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used, damaged, stained, or altered

  • Products with missing parts or accessories caused after delivery

  • Products damaged through improper assembly, misuse, or improper care

  • Final-sale or clearance items when clearly identified as non-returnable

  • Gift cards

  • Products that cannot be resold because of their condition

If a product has specific return restrictions, those conditions will be displayed on the applicable product page or communicated before purchase.

Damaged, Defective, or Incorrect Items

Please inspect your furniture when it arrives.

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping box and packaging

  • Photographs showing any visible damage, missing parts, or incorrect items

Do not discard the original packaging until the issue has been reviewed, as photographs or packaging information may be required to process a shipping damage claim.

If the issue is confirmed to be caused by a manufacturing defect, shipping damage, or an incorrect item sent by us, we may provide a replacement, replacement parts, repair solution, or refund as appropriate.

Change-of-Mind Returns

If you change your mind about a purchase and the product is otherwise eligible for return, you may request a return within 30 days of delivery.

For change-of-mind returns, the customer is generally responsible for return shipping costs and any applicable return handling or pickup costs.

Because furniture can be large or oversized, return transportation costs may be higher than standard parcel shipping.

The exact return instructions and applicable costs will be provided after your return request has been reviewed and approved.

Furniture Returns

Due to the size and weight of furniture products, some items may require special return arrangements.

For sofas, loveseats, recliners, beds, and other large furniture, please do not arrange your own freight return unless we have specifically instructed you to do so.

We may provide return instructions or arrange an appropriate carrier depending on the product and reason for return.

How to Request a Return

To request a return, please contact us at info@snugglepaw.us with:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos of the product when applicable

Our customer service team will review your request and provide return instructions if the item qualifies.

Return Shipping

For approved change-of-mind returns, the customer is generally responsible for the cost of returning the product.

If the return is caused by an item being defective, damaged during shipping, incorrect, or otherwise due to an error on our part, we will review the case and determine the appropriate return or replacement arrangement.

Return shipping costs that were paid by the customer are not automatically refundable unless otherwise agreed or required by applicable law.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to be processed after the return has been inspected and approved. Your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges, if any, may not be refundable for change-of-mind returns.

Partial Refunds

A partial refund may be considered if a returned product has minor damage, missing accessories, missing packaging, or other issues that affect its resale condition.

We will notify you before applying any applicable deduction when reasonably possible.

Exchanges

We may offer exchanges for products that arrive defective, damaged, or incorrect, subject to product availability.

If the requested replacement is unavailable, we may provide replacement parts, an alternative resolution, or a refund as appropriate.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at info@snugglepaw.us.

We will try to accommodate cancellation requests before an order enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to follow the applicable return procedure.

Contact Us

For return or refund questions, please contact:

Website: Snugglepaw.us
Email: info@snugglepaw.us
Phone: +1 (775) 671-5286
Address: 913 Vassar St, Carson City, NV 89705-7141, United States

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday: Closed

We generally respond to customer inquiries within 1–2 business days.