Shipping policy
Shipping Policy
Last Updated: September 19, 2026
This Shipping Policy explains how Snugglepaw processes and delivers orders placed through Snugglepaw.us. We provide shipping services within the United States for furniture and home products, including sofas, recliners, loveseats, beds, bedroom furniture, and other larger items.
Shipping Area
Snugglepaw currently ships to addresses within the United States.
We do not currently ship to international destinations, U.S. territories, or P.O. Boxes for products that require large-package or freight delivery. Certain products may have additional delivery restrictions based on their size, weight, or carrier requirements.
Order Processing Time
Orders are generally processed within 1–3 business days, Monday through Friday, excluding major U.S. holidays.
Processing time begins after the order has been successfully placed and payment has been confirmed.
For larger furniture items, additional preparation time may occasionally be required due to product size, packaging, or carrier scheduling. If additional processing time is expected, we will notify you using the contact information provided with your order.
Standard Shipping
Most standard-size products are shipped using a suitable carrier based on the product's size, weight, destination, and delivery requirements.
Estimated transit time is generally 3–7 business days after the order has been shipped.
The estimated total delivery time is typically 4–10 business days, including processing and transit.
Delivery estimates are provided for guidance and are not guaranteed delivery dates.
Large and Oversized Furniture
Furniture such as sofas, recliners, beds, loveseats, and other oversized products may require specialized or freight delivery services.
Large-item delivery may take approximately 5–12 business days after shipment, depending on the destination, carrier, product dimensions, and delivery arrangements.
For some oversized orders, the carrier may contact the customer before delivery to arrange a suitable delivery date or time window.
Delivery services for oversized furniture may vary by product. Any special delivery conditions or additional charges that apply to a specific product will be displayed during checkout or communicated before shipment.
Shipping Costs
Shipping costs are calculated based on the product, destination, package size, weight, and applicable delivery service.
The applicable shipping cost will be displayed at checkout before the order is completed.
If a product qualifies for free shipping, the applicable shipping charge will be shown as $0 at checkout.
We do not add undisclosed shipping or handling charges after an order has been placed unless the customer requests a change to the delivery method or address.
Tracking Information
Once your order has been shipped, we will send tracking information to the email address provided during checkout.
Tracking information may take 24–48 hours to become active after the carrier receives and scans the shipment.
For large or freight shipments, tracking may be provided through the carrier's freight or delivery system and may update differently from standard parcel shipments.
Delivery Delays
Estimated delivery times may be affected by circumstances outside our control, including severe weather, carrier delays, transportation disruptions, holidays, incorrect addresses, remote delivery locations, or unusually high shipping volumes.
If a carrier experiences a delay, we will provide available tracking information and assist with reasonable shipment inquiries.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully review your shipping information before submitting an order.
If you need to correct an address, contact us as soon as possible at info@snugglepaw.us. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Additional shipping charges may apply if an order must be rerouted because an incorrect or incomplete address was provided.
Failed or Missed Delivery
If a carrier attempts delivery and the shipment cannot be completed because the customer is unavailable, the address is incorrect, or a delivery appointment is missed, the carrier may reschedule delivery or return the shipment according to its procedures.
Any additional delivery or redelivery charges resulting from customer-provided information or missed delivery arrangements may be the customer's responsibility.
Damaged Packages
Please inspect your shipment when it arrives.
If the package appears visibly damaged, please document the condition of the package and contact us as soon as possible.
For furniture that arrives damaged, defective, or with missing parts, please contact us at info@snugglepaw.us and provide your order number, a description of the issue, and clear photographs of the packaging and affected product.
We will review the issue and work with you on an appropriate resolution in accordance with our Return and Refund Policy.
Missing or Lost Shipments
If tracking shows that an order was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the carrier.
If the shipment remains missing, contact us at info@snugglepaw.us so we can assist with the carrier investigation where applicable.
Shipping Restrictions
Some oversized or unusually heavy products may not be available for delivery to certain locations because of carrier limitations.
If we are unable to ship an order to the address provided, we will contact you to discuss available options. If an order cannot be fulfilled because delivery is unavailable to the destination, the order may be canceled and the applicable payment will be refunded.
Contact Us
If you have questions about shipping, delivery status, or an existing order, please contact us:
Website: Snugglepaw.us
Email: info@snugglepaw.us
Phone: +1 (775) 671-5286
Address: 913 Vassar St, Carson City, NV 89705-7141, United States
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday: Closed
We generally respond to customer inquiries within 1–2 business days.